Privacy Policy dipo4d —
Your Data Protected,
Your Privacy Respected

Dipo4d collects your personal information only when it is required to provide the services you request. We do not collect irrelevant or excessive information. The information collected falls into two main categories:

Information you provide directly:

• Full name as shown on official identification documents.
• Date of birth for age eligibility verification (18+).
• Email address and mobile phone number.
• Bank account or e-wallet details for payment processing.
• Identity verification documents (MyKad, passport) when KYC is required.

Information collected automatically:

• IP address and device information (operating system, browser type).
• Access log and game session data.
• Deposit and withdrawal transaction records.
• General geolocation information (not precise location).

Dipo4d uses your personal information solely for legitimate and necessary purposes. We do not use your data for purposes beyond the stated scope without first obtaining your consent.

The primary purposes for which dipo4d uses your data are:

• Create and manage your member account.
• Process deposits and withdrawals securely.
• Verify your identity for KYC compliance and fraud prevention.
• Provide responsive and personalised customer support.
• Send important notifications related to your account, transactions, and security.
• Detect and prevent fraudulent activity and money laundering.
• Fulfil applicable legal and regulatory obligations.

Dipo4d does not sell, rent, or disclose your personal information to third parties for their own commercial purposes. However, in the normal operation of the platform, there are limited situations where sharing information becomes necessary:

Data security is dipo4d's top priority — not merely a formality. We continuously invest in security infrastructure to ensure your data remains safe at all times.

The technical security measures we employ include:

• 256-bit SSL Encryption for all communications between your browser and dipo4d servers.
• Two-factor authentication (2FA) as an additional security layer for your account.
• Real-time threat monitoring by the dipo4d cybersecurity team 24/7.
• Role-based access controls — only authorized personnel may access user data.
• Regular data backups at multiple locations for disaster recovery.
• Regular security audits by qualified independent third parties.

While no system can guarantee absolute security, dipo4d consistently applies industry best practices to minimize risk. Any security incidents will be handled promptly and transparently.

Dipo4d uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and security. Cannot be disabled.
• Performance Cookies: Helps us understand how players interact with the platform for improvement purposes.
• Preference Cookies: Save your personal preferences such as language and display settings for your convenience.

Dipo4d fully recognizes and respects your privacy rights. As a dipo4d user, you have the following rights regarding your personal data:

To exercise any of the above rights, contact the dipo4d support team via live chat within the platform. We will process your request within 30 business days.

Dipo4d retains your personal data only for as long as necessary to fulfill the original purpose of collection, or as required by applicable law.

• Active account data is retained for the duration your account remains active and for an additional period after account closure in accordance with legal requirements.
• Financial transaction records are retained for a minimum of 7 years for anti-money laundering legal compliance.
• Customer support communication logs are retained for 2 years for reference and service improvement purposes.
• Once the retention period expires, data will be securely deleted or anonymized.

To ensure 24/7 platform availability and stability, dipo4d may process or store some data on servers located outside Malaysia. Any such data transfer is carried out with appropriate safeguards:

• Data transfers only to countries or entities that provide an adequate level of data protection.
• All data transfers are protected with full encryption in transit.
• Binding data processing agreements are imposed on all partners who receive your data.

Dipo4d strictly prohibits the use of the platform by individuals under the age of 18. Our platform is not designed for minors, and we do not knowingly collect any personal information from underage individuals.

If you have any questions, concerns, or wish to exercise your privacy rights, the dipo4d team is ready to assist. We are committed to providing clear and timely responses.

Ways to reach us:

• Via Live Chat within the dipo4d platform — the fastest method, available 24/7.
• Via email to [email protected] — for written inquiries requiring documentation.

This Privacy Policy may be updated from time to time to reflect changes in our practices or legal requirements. Any material changes will be communicated to you via in-platform notifications. You are encouraged to review this page periodically.